About me

I am originally from Iowa; born in Iowa City and raised in the small town of Fairfield. In my younger years, I had two opportunities to live internationally, experiences that have shaped who I am today. From age 9-11, my mom and I lived in St. Michael, Barbados, and when I was fourteen, we stayed four months in Merida, Venezuela. In 2001, I moved to Laredo, Texas, where I live today with my family and two dogs. My favorite pastimes include spending time with family and friends, listening to music, crocheting, and painting.

At Laredo College (LC), I received an Associate’s degree in Arts in 2010 and am graduating in 2022 with a BAS in Organizational Leadership. I have worked at LC since 2007, serving at the Library, Admissions & Registration, and currently, as the Technology & Multimedia Specialist at the eLearning & Instructional Innovation Center.

Participating in the Bachelor of Applied Science in Organizational Leadership program has led me to research online student retention and new approaches to student engagement in the online environment. I value my time in the program; I have discovered much about effective leadership and how to support growth in our institution. I am excited to apply what I have learned in my work at Laredo College and to pay this wonderful experience forward through service to my community.

Resume

Objective

To express myself creatively while serving others through nurturing, honest, compassionate work and to achieve a higher degree of skill and quality in the service I provide at Laredo College.

Experience

Technology & Multimedia Specialist – Laredo College, eLearning & Instructional Innovation Center: 2018 – Present

Quantifiable Results:
Currently serving upwards of 10,000 students and 300 faculty as part of the 10-person eLearning Team.
Reduced support calls/tickets by 50% by researching, coordinating, and implementing Impact, an application for Canvas.

    • Manage the website for the department, utilizing Cascade Content Management System
    • Create audio/video content and communication media for the department
    • Assist with administrating Canvas, the Learning Management System of Laredo College
    • Provide high-quality support to faculty and students on Canvas and associated technologies
    • Collaborate with team members to promote services and projects
    • Create procedures and training materials for staff, faculty, and students
    • Other duties as assigned by the Director to fulfill department goals

Secretary – Laredo Community College, eLearning & Instructional Innovation Center: 2016 – 2018

Quantifiable Results:
Tracked an operating budget of approximately $500,000.00/yr, maintaining department spending log, records, and files.

Handled room reservation requests and managed online room request system; maintained active record of current expenditures; maintained payment schedule of licenses and maintenance agreements; prepared and submitted requisitions to make purchases for the department; arranged travel for all team members; supervised Work-Study students.

Enrollment & Registration Assistant – Laredo Community College, Enrollment & Registration Center: 2009 – 2016

Quantifiable Results:
Processed over 4,000 transcript requests annually as manager of online transcript request system, Credentials.

Provided students, faculty, and community with information regarding enrollment and registration; communicated effectively with customers and co-workers; projected a positive image of college; handled admissions and registration documentation and entered the information into the Student Information System, Banner – admissions applications, high school transcripts, test scores, student registration; issued transcripts in person.

Periodicals Clerk I – Laredo Community College, Harold R. Yeary Library – 2007-2009

Administrative Coordinator – Laredo Center for the Arts – 2006-2007

EDUCATION

    • Laredo College – Bachelor’s Degree of Applied Science in Organizational Leadership: December 2022
    • Laredo Community College – Associate degree in Art: 2010

SKILLS

    • 15 years of experience working in higher education; 23+ years of customer service
    • Software proficiency: Canvas LMS, Ellucian Banner, Cascade CMS, Camtasia, SnagIt, Zoom, MS Office, Google Suite
    • Bilingual in English and Spanish
    • Well-organized, self-motivated team player with a professional and positive attitude

MEMBERSHIP

Phi Theta Kappa Honors Society

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Canvas LMS

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Cascade CMS

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Audio & Video Content Creation

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Spanish Language Proficiency

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Writing/Editing

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